Process & Module Functionality

Current Process

• Requester submits CSR using the 311 app

• Supervisor views flex notes for the CSR

• Supervisor dispatch technician/crew in the Activity drop down menu

  • Adds Note that they are sending a technician/crew to look at the service request for CSRs

  • Auto-creates work order tied to the CSR

• Supervisor may add jobs to the work order from the CSR details page

• Technician reviews job details assigned and does work in field

• Technician fills out time, specifications, materials, DOSAs (Daily Operation Safety Assessments), and submits for review when job is done

• When all jobs in the work order are completed, work order status is set to FINAL REVIEW

• Supervisor reviews work orders in FINAL REVIEW status and closes work order if passes final review

• Technician adds activity Repair/Replace

• Technician adds activity to Close Issue (Resolved)

  • Adds note on work done for the CSR

Module Functionality

Service Requests Markings (Main/Parent page)

• Table view of CSR issues

  • Link with SR number and associated work orders

Service Requests Details page

• Map view of service request point location

• Table view of activities done for the CSR

• Table view of associated markings work orders

• Table view of associated jobs to the service request

• Table view of associated comments to the service request

Reports page

• Line graph view of total 311 Requests by month

• Bar graph view of current 311 Request Status

• Table view of Oct-Nov total CSRs by status and whether they were closed late or on time or no due date

• Pie chart view of Percent Closed on Time

• Table view of Jan-Sept total CSRs by status and whether they were closed late or on time or no due date