# Residential Parking Permits

## Workflow

Network drive: `G:\ATD\ATD_GIS\02_ENT_APPLICATIONS\app_RPP_Residential_Parking_Permit_Program\workflow`

## About the application

The Residential Parking Permit Program (RPP) application has two main URLS:

* RPP Staff: [https://atd.knack.com/parking#home](https://atd.knack.com/parking#home/)
* Customer/Resident: <https://atd.knack.com/parking#rpp/>

### What RPP Staff have access to

* They will have access to the following tabs:&#x20;
  * **Home**
    * Applications
      * This page has the "`Backlog Permit Applications`" *(this can be removed once the RPP Migration of customers/permit applications/permits has been completed.)*
    * Permits
    * Transactions
    * Advanced Search
    * Am I Eligible?
  * **Look Up**
    * Customers
      * This page has the columns in a weird order, can be changed after RPP migration is completed. Ask Steve if he has a preference.
      * This page also has a "`+ Add Customer" button` - this is a quick way for internal staff to enter a new customer and RPP application *(for those that submit through the mail or used for rare occurrences)*&#x20;
    * Addresses
    * RPP Zones
  * **Reports** - this page also includes the "`Survey Results`" from residents that have used the online application
  * **Cashier** - separate page for ease of use for Cashier once they get a cashier to help out
  * **Help** - guide for RPP Staff only

### **What customer/residents see**

* They will have access to the following:
  * **Home** - Will see an update message from Parking Enterprise
    * **Am I Eligible?** - modal pop-up to see if their residential address is eligible
    * Get Started - splash page of what you should know before applying, application process outlined to that expectations are set&#x20;
    * **Help** - FAQs about the RPP Program
    * **About the Program** - link to RPP external public page:&#x20;
      * <http://www.austintexas.gov/department/residential-permit-parking>