Residential Parking Permits

Builder Information

Workflow

Network drive: G:\ATD\ATD_GIS\02_ENT_APPLICATIONS\app_RPP_Residential_Parking_Permit_Program\workflow

About the application

The Residential Parking Permit Program (RPP) application has two main URLS:

• RPP Staff: https://atd.knack.com/parking#home

• Customer/Resident: https://atd.knack.com/parking#rpp/

What RPP Staff have access to

• They will have access to the following tabs:

  • Home

    • Applications

      • This page has the "Backlog Permit Applications" (this can be removed once the RPP Migration of customers/permit applications/permits has been completed.)

    • Permits

    • Transactions

    • Advanced Search

    • Am I Eligible?

  • Look Up

    • Customers

      • This page has the columns in a weird order, can be changed after RPP migration is completed. Ask Steve if he has a preference.

      • This page also has a "+ Add Customer" button - this is a quick way for internal staff to enter a new customer and RPP application (for those that submit through the mail or used for rare occurrences)

    • Addresses

    • RPP Zones

  • Reports - this page also includes the "Survey Results" from residents that have used the online application

  • Cashier - separate page for ease of use for Cashier once they get a cashier to help out

  • Help - guide for RPP Staff only

What customer/residents see

• They will have access to the following:

  • Home - Will see an update message from Parking Enterprise

    • Am I Eligible? - modal pop-up to see if their residential address is eligible

    • Get Started - splash page of what you should know before applying, application process outlined to that expectations are set

    • Help - FAQs about the RPP Program

    • About the Program - link to RPP external public page:

      • http://www.austintexas.gov/department/residential-permit-parking