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On this page
  • Assumptions:
  • Downloading Software (as Admin)
  • Logging In
  • To place a call
  • TIPS
  • Requesting Avaya oneX Communicator
  • Additional Training Resources

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  1. Phone Resources

Phone Forwarding Alternative (Avaya OneX Communicator)

PreviousPhone Forwarding (EC500)NextAvaya IX Workplace Setup and User Guide for Mobile Phone

Last updated 5 years ago

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Above are the CTM instructions on how to use the phone software, but I found it to be slightly unclear.

Assumptions:

  • Have an issued COA computer hardware (laptop, Lenovo tablet/laptops, desktop)

  • VPN accessibility (Cisco AnyConnect, NetMotion only - Citrix will not work)

  • USB headset

  • Admin on your computer (You can download software to your computer)

    • or CTM or Scott can download software

Downloading Software (as Admin)

  1. Navigate to Client\SoftPhone\OneXCommunicator on the windows file explorer

  2. Click the Avaya one-X Communicator (Windows Installer Package)

  3. This should download the software and place a shortcut link on your desktop

Logging In

  1. click the Avaya one-X Communicator icon from you desktop

  2. You’ll see a dialog box open to log in

  3. Extension: enter your phone extension (ex. 4xxxx)

  4. Password: enter 183(4xxxx) (ex. 1834xxxx)

  5. You should see this screen if you're logged in successfully

To place a call

Assumptions:

  • You’re logged in

  1. Click the “phone” icon

  2. Click `Show Dialpad`

  3. Use the dial pad to make your outgoing call

  4. To make a call to an internal COA number, dial:

    1. 4(extension) - Just like your desk phone

  5. To make a call to an outside number dial:

    1. 91(phone number) ( ex. 915129740000)

TIPS

You may need a USB headset to hear your calls if you're not able to hear/talk using your computer's microphone. Computers towers will need headsets as they do not have build in microphones. (When I tried it, I was able to use my laptop microphone without using a headset)

Requesting Avaya oneX Communicator

If anyone on your team has similar set-up and would like to try it out, please submit a:

Additional Training Resources

Dialog box may show connecting to

and also fill out the with the names of the staff that meet the hardware requirements and would like this.

DTS Service Request Form
spreadsheet
Avaya one-X® Communicator User Reference
\\coacd.org\dfs\PCIP\Public_Software\Avaya
369KB
Avaya oneX Communicator softphone.docx