Phone Forwarding Alternative (Avaya OneX Communicator)
Last updated
Last updated
Above are the CTM instructions on how to use the phone software, but I found it to be slightly unclear.
Have an issued COA computer hardware (laptop, Lenovo tablet/laptops, desktop)
VPN accessibility (Cisco AnyConnect, NetMotion only - Citrix will not work)
USB headset
Admin on your computer (You can download software to your computer)
or CTM or Scott can download software
Navigate to \\coacd.org\dfs\PCIP\Public_Software\Avaya Client\SoftPhone\OneXCommunicator on the windows file explorer
Click the Avaya one-X Communicator (Windows Installer Package)
This should download the software and place a shortcut link on your desktop
click the Avaya one-X Communicator icon from you desktop
You’ll see a dialog box open to log in
Extension: enter your phone extension (ex. 4xxxx)
Password: enter 183(4xxxx) (ex. 1834xxxx)
You should see this screen if you're logged in successfully
You’re logged in
Click the “phone” icon
Click `Show Dialpad`
Use the dial pad to make your outgoing call
To make a call to an internal COA number, dial:
4(extension) - Just like your desk phone
To make a call to an outside number dial:
91(phone number) ( ex. 915129740000)
You may need a USB headset to hear your calls if you're not able to hear/talk using your computer's microphone. Computers towers will need headsets as they do not have build in microphones. (When I tried it, I was able to use my laptop microphone without using a headset)
If anyone on your team has similar set-up and would like to try it out, please submit a:
and also fill out the spreadsheet with the names of the staff that meet the hardware requirements and would like this.
Dialog box may show connecting to
