Phone Forwarding Alternative (Avaya OneX Communicator)

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Avaya oneX Communicator softphone.docx

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Above are the CTM instructions on how to use the phone software, but I found it to be slightly unclear.

Assumptions:

• Have an issued COA computer hardware (laptop, Lenovo tablet/laptops, desktop)

• VPN accessibility (Cisco AnyConnect, NetMotion only - Citrix will not work)

• USB headset

• Admin on your computer (You can download software to your computer)

  • or CTM or Scott can download software

Downloading Software (as Admin)

1. Navigate to \\coacd.org\dfs\PCIP\Public_Software\Avaya Client\SoftPhone\OneXCommunicator on the windows file explorer

2. 

3. Click the Avaya one-X Communicator (Windows Installer Package)

4. This should download the software and place a shortcut link on your desktop

Logging In

1. click the Avaya one-X Communicator icon from you desktop

2. 

3. You’ll see a dialog box open to log in

4. 

5. Extension: enter your phone extension (ex. 4xxxx)

6. Password: enter 183(4xxxx) (ex. 1834xxxx)

7. Dialog box may show connecting to

8. You should see this screen if you're logged in successfully

   

To place a call

Assumptions:

• You’re logged in

1. Click the “phone” icon

2. 

3. Click `Show Dialpad`

4. 

5. 

6. Use the dial pad to make your outgoing call

7. To make a call to an internal COA number, dial:

   1. 4(extension) - Just like your desk phone

8. To make a call to an outside number dial:

   1. 91(phone number) ( ex. 915129740000)

TIPS

You may need a USB headset to hear your calls if you're not able to hear/talk using your computer's microphone. Computers towers will need headsets as they do not have build in microphones. (When I tried it, I was able to use my laptop microphone without using a headset)

Requesting Avaya oneX Communicator

If anyone on your team has similar set-up and would like to try it out, please submit a:

DTS Service Request Form

and also fill out the spreadsheet with the names of the staff that meet the hardware requirements and would like this.

Additional Training Resources

Avaya one-X® Communicator User Reference