Checking Voicemail | Non-COA phone

Instructions

For all Avaya phone users.

Assumptions:

• Your voice mail is on the Avaya Aura Messaging System, [phone]

• You know your 5-digit voice mailbox (ex. 4-4079)

• You know your 6 to 15-digit voice mail password

Steps:

Accessing your voice mail from HOME or from a NON-COA phone, do the following:

• Dial [phone]

• To access your mailbox, press #

• Enter your 5-digit mailbox extension and then press #

• Enter your 6 to 15-digit voice mail password and then press #

or

• Will be prompted to enter voicemail password then press #

• Listen to the prompts to listen to your voicemail

Forgot voice password?

Call CTM 512-974-4357

• They will provide you a temporary voicemail password

• When you try to log into your voicemail, enter the temporary password and press #

• It will prompt you to change your password (It should be 6 digits in length)

• Enter new voicemail password

• Enter your new voicemail password to confirm (Password will be changed)