Technology Service Requests

Who do I make a service request to?

Read more here at our DTS SharePoint site

DTS Service Request

DTS Service Request Form

This form is submitted to the Transportation and Public Works Department's Data & Technology Services (DTS) Division.

The DTS team will be notified of new service requests and create any corresponding issues, and follow-up with requesters as appropriate.

Contact Data and Technology Services if your request is a/an

• IT Support

  • Help with licenses, knack application accounts, hardware, etc.

  • ArcGIS installations, AutoCAD, Bluebeam, Adobe

• GIS or Maps

  • ​​​​​​​New map request, GIS data update

• Feature of Enhancement

  • An application I use could be improved

• New Project

  • My needs are not being met by the current technology & data available to me

• Bug Reports

  • ex. Network is down, Knack application(s), Moped, Maximo, Vision Zero Editor

• Something Else

CTM IT Support

CTM Service Desk IT Support Form

This form is submitted to the Communication and Technology Management Department.

NOTE: This link will take you to a login page. Sign in with your COACD credentials (city email address and the password you use to login to the COACD network).

Contact CTM Service Ticket if your request requires:

• User and Group permissions / Password management

  • Access to shared inbox / calendar

  • Active Directory Account Management

  • Folder Permissions (G drive)

  • H drive

  • Multi Factor Authentication

  • Password reset (computer, phone voicemail, Office 365)
• Enterprise Application Support

  • ​​​​​​​​​​​​​​Banner - HR system

  • CSR - 311 Motorola system

  • eAccess

  • eCapri

  • Drupal

  • COA HR Portal

  • Microsoft Outlook

  • PNTS Geoloader

  • ProjectDox

  • TRAIN

• Phone issues

  • extension, voicemail, call forwarding

    • Phone Conference Bridge

• Computer Security

  • Malware Detected

    • Spam Email

NERF

New Employee Request Form

Use this form to get a new employee's accounts set up

• Austintexas.gov email address

• Active directory account

• Phone number

SERF

Separated Employee Request Form

Use this form to deactivate a separated employee's accounts

• Deactivates all accounts and permissions