Technology Service Requests | TPW Staff Resources

DTS Service Request Form

This form is submitted to the Transportation and Public Works Department's Data & Technology Services (DTS) Division.

The DTS team will be notified of new service requests and create any corresponding issues, and follow-up with requesters as appropriate.

Contact Data and Technology Services if your request is a/an

IT Support
- Help with licenses, knack application accounts, hardware, etc.
- ArcGIS installations, AutoCAD, Bluebeam, Adobe
GIS or Maps
- New map request, GIS data update
Feature of Enhancement
- An application I use could be improved
New Project
- My needs are not being met by the current technology & data available to me
Bug Reports
- ex. Network is down, Knack application(s), Moped, Maximo, Vision Zero Editor
Something Else

CTM Service Desk IT Support Form

This form is submitted to the Communication and Technology Management Department.

NOTE: This link will take you to a login page. Sign in with your COACD credentials (city email address and the password you use to login to the COACD network).

Contact CTM Service Ticket if your request requires:

User and Group permissions / Password management
- Access to shared inbox / calendar
- Active Directory Account Management
- Folder Permissions (G drive)
- H drive
- Multi Factor Authentication
- Password reset (computer, phone voicemail, Office 365)
Enterprise Application Support
- Banner - HR system
- CSR - 311 Motorola system
- eAccess
- eCapri
- Drupal
- COA HR Portal
- Microsoft Outlook
- PNTS Geoloader
- ProjectDox
- TRAIN
Phone issues
- extension, voicemail, call forwarding
  - Phone Conference Bridge
Computer Security
- Malware Detected
  - Spam Email

New Employee Request Form

Use this form to get a new employee's accounts set up

Austintexas.gov email address
Active directory account
Phone number

Separated Employee Request Form

Use this form to deactivate a separated employee's accounts

Deactivates all accounts and permissions