Who do I make a service request to?
This form is submitted to the Transportation and Public Works Department's Data & Technology Servicesarrow-up-right (DTS) Division.
The DTS team will be notified of new service requests and create any corresponding issues, and follow-up with requesters as appropriate.
IT Support
Help with licenses, knack application accounts, hardware, etc.
ArcGIS installations, AutoCAD, Bluebeam, Adobe
GIS or Maps
New map request, GIS data update
Feature of Enhancement
An application I use could be improved
New Project
My needs are not being met by the current technology & data available to me
Bug Reports
ex. Network is down, Knack application(s), Moped, Maximo, Vision Zero Editor
Something Else
This form is submitted to the Communication and Technology Management Department.
NOTE: This link will take you to a login page. Sign in with your COACD credentials (city email address and the password you use to login to the COACD network).
User and Group permissions / Password management
Access to shared inbox / calendar
Active Directory Account Management
Folder Permissions (G drive)
H drive
Multi Factor Authentication
Password resetarrow-up-right (computer, phone voicemail, Office 365)
Enterprise Application Support
Banner - HR system
CSR - 311 Motorola system
eAccess
eCapri
Drupal
COA HR Portal
Microsoft Outlook
PNTS Geoloader
ProjectDox
TRAIN
Phone issues
extension, voicemail, call forwarding
Phone Conference Bridge
Computer Security
Malware Detected
Spam Email
Use this form to get a new employee's accounts set up
Austintexas.gov email address
Active directory account
Phone number
Use this form to deactivate a separated employee's accounts
Deactivates all accounts and permissions
Last updated 1 year ago
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