Technology Service Requests
Who do I make a service request to?
Read more here at our DTS SharePoint site
This form is submitted to the Transportation and Public Works Department's Data & Technology Services (DTS) Division.
The DTS team will be notified of new service requests and create any corresponding issues, and follow-up with requesters as appropriate.
Contact Data and Technology Services if your request is a/an
IT Support
Help with licenses, knack application accounts, hardware, etc.
ArcGIS installations, AutoCAD, Bluebeam, Adobe
GIS or Maps
​​​​​​​New map request, GIS data update
Feature of Enhancement
An application I use could be improved
New Project
My needs are not being met by the current technology & data available to me
Bug Reports
ex. Network is down, Knack application(s), Moped, Maximo, Vision Zero Editor
Something Else
This form is submitted to the Communication and Technology Management Department.
NOTE: This link will take you to a login page. Sign in with your COACD credentials (city email address and the password you use to login to the COACD network).
Contact CTM Service Ticket if your request requires:
User and Group permissions / Password management
Access to shared inbox / calendar
Active Directory Account Management
Folder Permissions (G drive)
H drive
Multi Factor Authentication
Password reset (computer, phone voicemail, Office 365)
Enterprise Application Support
​​​​​​​​​​​​​​Banner - HR system
CSR - 311 Motorola system
eAccess
eCapri
Drupal
COA HR Portal
Microsoft Outlook
PNTS Geoloader
ProjectDox
TRAIN
Phone issues
extension, voicemail, call forwarding
Phone Conference Bridge
Computer Security
Malware Detected
Spam Email
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