Phone Forwarding (EC500)

• ​Instructions on how to request phone forwarding in Service Portal link​

  • Need to log into the ServiceNow portal to access knowledge base article

  Assumptions:

  • You have an Avaya Desk Phone

  Information required in ticket

  • Work Phone Number:

  • Outside Line Phone Number:

  • Business Need:

  Contact the CTM Customer Service Desk at [phone] with the Required Information so an Incident can be created and assigned to NIO_SIP.

• ​Instructions on how to setup and use phone forwarding (click link or see instructions below)​

Assumptions:

• You have the EC500 feature setup on your Avaya Desk Phone

Using the EC500 Feature with your Avaya desk phone

You have a feature available to you called EC 500. This feature allows you to answer a work call on your cell phone just as if you were in the office. When enabled, EC500 will ring your work phone while at the same time ring your cell phone.

To activate/deactivate EC55 from your desk phone

• To enable this feature while in the office: Press EC500 (indicator light is on)

• To disable while in office: Press EC500 again (indicator light is off)

You have a direct number to call from the outside to enable /disable EC500:

• To Enable: Dial 512-978-4896 from your cell phone. Feature is now on.

• To disable: Dial 512-978-4895 from your cell phone. Feature is now off

EXTEND CALL

This feature allows you to take a work call and transfer that call to your cell phone.

Extend call to cell:

• While on your office call press Extend Call.

• Your cell phone will now ring.

• Answer your Cell phone.

• The call is now transferred to your cell phone and you can hang up your desk phone.

Pickup call on desk phone from cell:

• You can also pick up a call on your desk phone that you answered on your cell.