Phone Forwarding Alternative (Avaya OneX Communicator)
Above are the CTM instructions on how to use the phone software, but I found it to be slightly unclear.
Assumptions:
Have an issued COA computer hardware (laptop, Lenovo tablet/laptops, desktop)
VPN accessibility (Cisco AnyConnect, NetMotion only - Citrix will not work)
USB headset
Admin on your computer (You can download software to your computer)
or CTM or Scott can download software
Downloading Software (as Admin)
Navigate to \\coacd.org\dfs\PCIP\Public_Software\Avaya Client\SoftPhone\OneXCommunicator on the windows file explorer
Click the
Avaya one-X Communicator(Windows Installer Package)This should download the software and place a shortcut link on your desktop
Logging In
click the
Avaya one-X Communicatoricon from you desktopYou’ll see a dialog box open to log in
Extension: enter your phone extension (ex. 4xxxx)
Password: enter 183(4xxxx) (ex. 1834xxxx)
You should see this screen if you're logged in successfully
To place a call
Assumptions:
You’re logged in
Click the “phone” icon
Click `Show Dialpad`
Use the dial pad to make your outgoing call
To make a call to an internal COA number, dial:
4(extension) - Just like your desk phone
To make a call to an outside number dial:
91(phone number) ( ex. 915129740000)
TIPS
You may need a USB headset to hear your calls if you're not able to hear/talk using your computer's microphone. Computers towers will need headsets as they do not have build in microphones. (When I tried it, I was able to use my laptop microphone without using a headset)
Requesting Avaya oneX Communicator
If anyone on your team has similar set-up and would like to try it out, please submit a:
and also fill out the spreadsheet with the names of the staff that meet the hardware requirements and would like this.
Additional Training Resources
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