> For the complete documentation index, see [llms.txt](https://atd-dts.gitbook.io/tpw-staff/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atd-dts.gitbook.io/tpw-staff/phone-resources/phone-forwarding-alternative.md).

# Phone Forwarding Alternative (Avaya OneX Communicator)

{% file src="/files/-M4-xBpFjIxI96670Etx" %}

Above are the CTM instructions on how to use the phone software, but I found it to be slightly unclear. 

## **Assumptions**: 

* Have an issued **COA computer hardware** (laptop, Lenovo tablet/laptops, desktop)
* VPN accessibility (Cisco **AnyConnect**, **NetMotion** only - Citrix will not work)
* **USB headset**
* Admin on your computer (*You can download software to your computer)* 

  * or CTM or Scott can download software 

### Downloading Software (as Admin)

1. Navigate to [**\\\coacd.org\dfs\PCIP\Public\_Software\Avaya**](file://coacd.org/dfs/PCIP/Public_Software/Avaya) **Client\SoftPhone\OneXCommunicator** on the windows file explorer
2. ![](/files/-M4016Ygd-QMz7vA7jxD)
3. Click the `Avaya one-X Communicator` (Windows Installer Package)
4. This should download the software and place a shortcut link on your desktop

### Logging In

1. click the `Avaya one-X Communicator` icon from you desktop
2. ![](/files/-M4-z9nBqegZ_yOsB1fd)
3. You’ll see a dialog box open to log in 
4. ![](/files/-M4-zq2_vAbzoAudb7P6)
5. **Extension**: enter your phone extension *(ex. 4xxxx)*
6. **Password**: enter 183(4xxxx) *(ex. 1834xxxx)*
7. Dialog box may show connecting to ![](/files/-M401k8DnEHdJy3oiJ5G)
8. You should see this screen if you're logged in successfully

   ![](/files/-M401zyRJ17x9uJm5Uyz)

### To place a call

#### Assumptions: 

* You’re logged in 

1. Click the “phone” icon
2. ![](/files/-M402D_XiqPGfpArXVF4)
3. Click \`Show Dialpad\`
4. ![](/files/-M402QOxo-KKzEgG1yvx)
5. ![](/files/-M402lvKc8Uiif8UIZht)
6. Use the dial pad to make your outgoing call
7. To make a call to an internal COA number, dial:
   1. 4(extension) - *Just like your desk phone*
8. To make a call to an outside number dial:
   1. 91(phone number) ( ex. 915129740000)

### TIPS

You may need a USB headset to hear your calls if you're not able to hear/talk using your computer's microphone. Computers towers will need headsets as they do not have build in microphones. *(When I tried it, I was able to use my laptop microphone without using a headset)*

### Requesting Avaya oneX Communicator

If anyone on your team has similar set-up and would like to try it out,  please submit a:

{% hint style="info" %}
 [DTS Service Request Form](https://atd.knack.com/dts#new-service-request)
{% endhint %}

and also fill out the [spreadsheet ](https://cityofaustin.sharepoint.com/:x:/r/sites/ATD/DTS/_layouts/15/Doc.aspx?sourcedoc=%7B5401665a-8ce6-4e06-a4f2-64e2eaf75d91%7D\&action=edit\&activeCell=%27Call%20Forwarding%27!C37\&wdInitialSession=87aec34d-2475-442b-9fc8-def2905bad8e\&wdRldC=1)with the names of the staff that meet the hardware requirements and would like this. 

### Additional Training Resources 

[Avaya one-X® Communicator User Reference](https://downloads.avaya.com/css/P8/documents/100068086)