(list) Training Guide /Career Progression

New Users (required for new accounts)

• Basic Navigation

Tech 2 and 3

• Basic Navigation

• How to add/delete an attachment

• How to troubleshoot

• How to complete a work order

Lead

• Basic Navigation

• How to add/delete an attachment

• How to troubleshoot

• How to complete a work order

• How to use Flex Field 2

• How resolve duplicate WOs and SRs

Supervisor

• Basic Navigation

• How to add/delete an attachment

• How to troubleshoot

• How to complete a work order

• How to use Flex Field 2

• How resolve duplicate WOs and SRs

• How to create Parent work orders

Superintendent

• Basic Navigation

• How to add/delete an attachment

• How to troubleshoot

• How to complete a work order

• How to use Flex Field 2

• How resolve duplicate WOs and SRs

• How to create Parent work orders

• Using QA statuses

• Using hold statuses