TABLE OF CONTENTS

Topics

• Introduction to Maximo

  • Common Terms

  • Acronyms & Abbreviations

  • Service Address, Locations, and Assets in Maximo

• Basic Navigation

  • Logging in and navigating to Service Requests

  • Logging in and navigating to Work Orders

  • Start Center and Portlet

  • Report List and Bulletin Board

• Work Order Help Guides / Troubleshooting

  • 1. Work Order Completion

  • 2. Work Order Troubleshooting

  • 3. Work Order Searching

  • 4. SBO Work Order Tracking Screen

  • 5. Reports

  • 6. Job Plans

• Training Plans

  • Training Plan Guide

  • Career Progression

  • Training Day Preparation

• Maximo and Austin 3-1-1

• Other Resources

• EzMaxMobile

• Standard Operating Procedures

• Emergency & Storm Events

• SBO WORK GROUPS

  • District Maintenance

  • Pavement Operations

  • Utilities and Structures

  • Office of the City Engineer

  • Urban Forestry