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Maximo Help Guides
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  • TABLE OF CONTENTS
  • Introduction to Maximo
  • Basic Navigation
  • Work Order Help Guides / Troubleshooting
    • 1. Work Order Completion
    • 2. Work Order Troubleshooting
      • 2.1 Reverse Parent-Child relationship in a work order
      • 2.2 Duplicate Records
      • 2.3 Send CSR Feedback on a Service Request
      • 2.4 Reassigning Work Order (Flex Field 2)
      • 2.5 Send CSR Feedback on a Work Order
      • 2.6 How to Close Completed Parent Work Orders
      • 2.7 How to Track Newly Screened Work Orders from 311 SRs DM
      • 2.8 Create and Manage Work Orders for CSRs from SBO 311 SRs
      • 2.9 How to relate records
      • 2.10 How to acknowledge a notification or Work Order
      • 2+ Advanced troubleshooting
      • 2.11 Creating a Striping Notification
      • 2.12 Adding Unmetered Water Usage
    • 3. Work Order Searching
    • 4. SBO Work Order Tracking Screen
    • 5. Reports
    • 6. Job Plans
  • Training Plans
  • Maximo and Austin 311
  • Other Resources
  • EZMaxMobile
  • Standard Operating Procedures
  • Emergency & Storm Events
  • SBO WORK GROUPS
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  1. Work Order Help Guides / Troubleshooting
  2. 2. Work Order Troubleshooting

2+ Advanced troubleshooting

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