Common Terms
| Term | Definition |
|---|---|
Work Order (WO) | Tracks the types of work that are needed and performed |
311 SR Service Requests (SR) | A citizen generated work request |
Flex Notes | This is a component of the Service Request. It's the fields that 311 agents ask citizens about the service problem. |
Specifications | This is an area that tracks work related information (ex. How many lane miles was worked on?) |
Actuals | This is used when describing the work and things (Labor, Material, Tools) associated to a work order |
Flex Note 2 | This is a field in the specifications used for "transferring" work from one group to another. |
Time Log | This area is to track when a user was on site to do work. |
Asset | a physical piece of equipment or infrastructure that is owned or maintained by the City |
Location | a place where assets may be installed or where work may be performed. |
Service Address | physical street address. This information is used to help crews find the general location of a work order. |
Start Center | This is the main screen when you log into Maximo and see the various data/work order portlets. |
Portlets | displays the results of a saved query in either a list or chart format |
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