Maximo and Austin 311

Training Resources:

• Duplicates

• How to Close CSR’s

• Example of Incorrect Work Log Entry - Resulting in non CSR updates

• What 311 sees when a CSR is closed

Requirements of 311 Handling for CSR Closures:

• Work Order Work Type must include an option that contains “Close SR”

• • ❗CSR Feedback is used in special occasions (such as duplicate, non-COA)

  • ❕Work is only for internally communication, does NOT send back to 311.

311 Q/A in Place with TPW DTS Maximo:

- 311 Weekly Reconciliation

- Weekly Report Sent by Carrie F. on overdue CSR.

- Standards Recommendations from 311

311 Service Level Agreements

311 Screening WO Creation Field Op Staff

311 Standardized Work Logs - All Work groups

311 Standardized Work Logs - Dispatch and District Maintenance

Internal Work Group Notification - (Flex Field 2)