Career Progression

This page shows the material within each training section.

Chapter	Topic	Tech 1	Tech 2	Tech 3	Crew Lead	SI/SV	/ Dispatch
Introduction to Maximo
	Common Terms
	Acronoyms and Abbreviaation
	Service Addresses, Locations and Assets in Maximo
	Work Order Lifecycle
Basic Navigation
	Logging in and Navigation
	Start Centers and Portlets
	Report List and Bulletin Board
Work Order Completion
	Create New Work Order
1.2	Create New Child Work Order
1.3	Print a Work Order
1.4	Save Changes and Make Edits
1.5	Create a Parent Work Order
1.6	Upload and View Attachments
1.7	How to Update/Refresh your Start Center
1.8	How CSRs get closed
1.9	Incorrect Ways to Update WO/CSRs
1.10	How a Closed CSR will look
Work Order Troubleshooting
2.1	Reverse Parent-Child Relationship in Work Order
2.2	Duplicate Records
2.3	Send Feedback to CSR
2.4	Reassigning Work Order (Flex Field 2)
2.5	Send Feedback to Work Order
2.6	How to Close Completed Parent Work Orders
2.7	How to Track Newly Screened Work Orders from 311 SRs DM
2.8	Create and Manage Work Orders for CSRs from SBO 311 SRs
2.9	How to Relate Records
2.10	How to acknowledge a notification
Advanced Troubleshooting
2A.1	Q/A Statuses (TBD)
2A.2	Correcting Actuals (video) (TBD)
Work Order Searching
3.1	Searching by Work Order Number and Descriptions
3.2	Search, View and Export SBO Work Orders
3.3	Searching and Filtering
SBO Tracking Work Order Tabs
	Work Order Tab
	Related Records Tab
	Actuals Tab
	Log Tab
	Failure Reporting Tab
	Specifications Tab
Reports
5.1	Accesings Reports in MAXIMO
5.2	Reports List Usage
5.3	Accessing Work Order Data Quality Report
5.4	Export to Excel or PDF
Job Plans
6.1	Job Plans Needed Process
6.2	Using a Job Plan on a Work Order
6.3	Job Plan Quick Reference Guide (TBD)

Tech 1 Training Guide

Tech 2 Training Guide

Tech 3 Training Guide

Crew Lead Training Guide

Supervisor Training Guide

Superintendent Training Guide

Coordinator Training Guide

Dispatch Training Guide