Acronyms & Abbreviations
COMMON MISCELLANEOUS
WO | Work Order | SR | Service Request |
QA | Quality Assurance, related to reviewing work orders for accuracy and completeness | GIS | Geographic Information System |
WPD | Watershed Protection Department | CAF | Citizen Action Form |
CSR | Customer Service Request, as it relates to the Austin 311 CSR system | UER | Utility Excavation Repair |
AWU | Austin Water Utility | SP | Service Plan |
WORK ORDER STATUS CHANGES
1NEW | New Work Requested | 3INPRSR | Service Restored, Problem Mitigated |
2APR | Screened and Approved | 3WRKHOLD | Started, But On Hold |
2APRHOLD | Approved, But On Hold | 4COMP | Work complete, Ready for QA (Quality Assurance) |
2OKTS | Planning Completed, OK to Schedule | 4COMP-ND | Work Complete, Documentation Pending |
2RTA | Ready To Assign | 4COMP-NFR | Work Complete, Final Review Pending |
2RTW | Ready To Work | 4QACOMP | QA Completed, Ready To Close |
3FR | First Responder In Progress | 4QAREJ | QA Rejected |
3FRCOMP | First Responder Complete | 5CANCEL | Canceled |
3INPR | Work In Progress | 5CLOSED | Closed – Work Orders automatically close 180 days after they are placed in a 4QACOMP status |
STREET AND BRIDGE WORK GROUPS
SBOCONC | Concrete | SBOOVL | Overlay |
SBODISTC | Central District | SBOMILL | Milling |
SBODISTN | North District | SBOSLCT1 | Seal Coat I |
SBODISTS | South District | SBOSLCT2 | Seal Coat II |
SBODTM | Downtown Maintenance | SBOTREE | Right of Way Tree |
SBOGIS | GIS – Geographic Information System | SBOUTIL | Utility Cuts |
SBOIMG | Infrastructure Management Group aka Office of the City Engineer | SBOVEGMT | Vegetation Management |
SBOMILL | Milling | SBOPMCRK | PM Crack Seal |
SBOAFTHR | After Hours | SBODISP | Customer Service Support |
Last updated