Acronyms & Abbreviations
Last updated
Last updated
WO
Work Order
SR
Service Request
QA
Quality Assurance, related to reviewing work orders for accuracy and completeness
GIS
Geographic Information System
WPD
Watershed Protection Department
CAF
Citizen Action Form
CSR
Customer Service Request, as it relates to the Austin 311 CSR system
UER
Utility Excavation Repair
AWU
Austin Water Utility
SP
Service Plan
1NEW
New Work Requested
3INPRSR
Service Restored, Problem Mitigated
2APR
Screened and Approved
3WRKHOLD
Started, But On Hold
2APRHOLD
Approved, But On Hold
4COMP
Work complete, Ready for QA (Quality Assurance)
2OKTS
Planning Completed, OK to
Schedule
4COMP-ND
Work Complete, Documentation Pending
2RTA
Ready To Assign
4COMP-NFR
Work Complete, Final Review Pending
2RTW
Ready To Work
4QACOMP
QA Completed, Ready To Close
3FR
First Responder In Progress
4QAREJ
QA Rejected
3FRCOMP
First Responder Complete
5CANCEL
Canceled
3INPR
Work In Progress
5CLOSED
Closed – Work Orders automatically close 180 days after they are placed in a 4QACOMP status
SBOCONC
Concrete
SBOOVL
Overlay
SBODISTC
Central District
SBOMILL
Milling
SBODISTN
North District
SBOSLCT1
Seal Coat I
SBODISTS
South District
SBOSLCT2
Seal Coat II
SBODTM
Downtown Maintenance
SBOTREE
Right of Way Tree
SBOGIS
GIS – Geographic Information System
SBOUTIL
Utility Cuts
SBOIMG
Infrastructure Management Group aka Office of the City Engineer
SBOVEGMT
Vegetation Management
SBOMILL
Milling
SBOPMCRK
PM Crack Seal
SBOAFTHR
After Hours
SBODISP
Customer Service Support