2. Work Order Troubleshooting

This section details how to troubleshoot a work order.

  1. Reverse Parent-Child Relationship

  2. Duplicate Records

  3. Send CSR Feedback on Service Request

  4. Reassigning Work Order - Flex Field 2

  5. Send CSR Feedback on Work Order

  6. How to Close Completed Parent Work Orders

  7. How to Track Newly Screened Wrok Orders from 311 SRs DM

  8. Create and Manage Work Orders from CSRs from SBO 311 SRs

  9. How to Relate Records

  10. How to acknowledge a notification

Previous1.10 How a Closed CSR will lookNext2.1 Reverse Parent-Child relationship in a work order

Last updated