📘
Maximo Help Guides
  • TABLE OF CONTENTS
    • Read Only link
  • Introduction to Maximo
    • Common Terms
    • Acronyms & Abbreviations
    • Service Address, Locations and Assets in Maximo
  • Basic Navigation
    • Logging in and navigating to Service Requests
    • Logging in and navigating to Work Orders
    • Start Center and Portlets
      • How to access your Start Center
      • How to update your Start Center
    • Report List and Bulletin Board
  • Work Order Help Guides / Troubleshooting
    • 1. Work Order Completion
      • 1.1 Create New Work Order
      • 1.2 Create New Child Work Order
      • 1.3 Print a work order
      • 1.4 Save Changes and Make Edits
      • 1.5 Create a Parent Work Order
      • 1.6 Upload and View Attachment to Work Order
      • 1.7 How to Update / Refresh your Start Center
      • 1.8 How CSRs get closed / information shared
      • 1.9 Incorrect Ways to Update WO/CSRs
      • 1.10 How a Closed CSR will look
    • 2. Work Order Troubleshooting
      • 2.1 Reverse Parent-Child relationship in a work order
      • 2.2 Duplicate Records
      • 2.3 Send CSR Feedback on a Service Request
      • 2.4 Reassigning Work Order (Flex Field 2)
      • 2.5 Send CSR Feedback on a Work Order
      • 2.6 How to Close Completed Parent Work Orders
      • 2.7 How to Track Newly Screened Work Orders from 311 SRs DM
      • 2.8 Create and Manage Work Orders for CSRs from SBO 311 SRs
      • 2.9 How to relate records
      • 2.10 How to acknowledge a notification or Work Order
      • 2+ Advanced troubleshooting
      • 3. Work Order Searching
        • 3.1 Searching by Work Order Number and Descriptions
        • 3.2 Search, View, and Export SBO Work Orders in Maximo
        • 3.3 Searching and Filtering
      • 4. SBO Work Order Tracking Screen
        • Work Order tab
        • Related Records tab
        • Actuals tab
        • Failure Reporting tab
        • Log tab
        • Plan tab
        • Specifications tab
      • 5. Reports
        • 5.1 Accessing Reports in Maximo
        • 5.2 Report List Usage
        • 5.3 Accessing Work Order Data Quality Report
        • 5.4 Export to Excel or PDF
      • 6. Job Plans
        • 6.1 Job Plans Needed
        • 6.2 Using a Job Plan on a Work Order in Maximo
    • Training Plans
      • Training Plan Guide
      • Career Progression
      • Training Day Preparation
      • Technican 1 Training
      • Technician 2 Training
      • Technician 3 Training
      • Crew Lead Training
      • Supervisor & Superintendent Training
      • Coordinator Training
      • Dispatch Training
    • Maximo and Austin 311
    • Other Resources
      • Maximo Support
    • EZMaxMobile
      • Basic Navigation
      • How to Update Actuals
      • How to Update Other Work Tabs
      • FAQs - Frequently Asked Questions
      • EZMaxMobile Training Guide
    • Standard Operating Procedures
    • Emergency & Storm Events
    • SBO WORK GROUPS
      • District Maintenance
      • Pavement Operations
      • Utilities and Structures
        • Concrete Repair CRC
        • UER
        • Bridges BRC
      • Office of the City Engineer
      • Urban Forestry
    Powered by GitBook