How to create a Service Request (SR) record
Recorded step-by-step video, here
Navigate to the "Service Requests" tab
Click the + New SR button
Enter in the Source that the request is coming from
Enter in the Method Received to include how the request was received
Enter in the Issue Type the category type of the issue
Enter in the Address of where the issue is taking place
Enter in Details if there are important notes or comments about the request
Click Submit
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