New Work Order | Trouble Call

Starting a New Work Order | Trouble Call

Navigate to the Work Order | Technicians page

1. Click + New Work Order | Trouble Call button

Filling out Work Order asset fields

2. Fill out the work order fields:

  • Select Assigned Work Group and use the drop-down to select the appropriate group

  • Technicians

  • Timing Engineers

  • Construction Services

  • Communications

  • Select Asset Type and use the drop-down to select the appropriate asset

  • Signal

  • Camera

  • Digital Messaging

  • Sign (DMS)

  • Dynamic Speed Display Device (DSDD)

  • Flashing Beacon

  • School Beacon

  • School Beacon Zone

  • Sensor

  • Other / No Asset

To search for assets, start typing in the asset ID number or beginning Street Name

Signal

Begin typing Signal Name or enter Signal Number for the search to locate the signal asset in the Signal field

By Signal Name

.

By Signal ID

Camera

By Signal ID

Digital Messaging Sign (DMS)

Dynamic Speed Display Devices (DMS)

By Street Name

Flashing Beacon

By Street Name

School Beacon (SZB)

By School Name

School Beacon Zone (SZ)

By School Name

Sensor

By Street Name

There is a new change with "Other/No Asset"

Other/ No Asset

For the "Asset Type" - "Other/No Asset" the "Location ID" field will appear

  • Copy and paste either Location IDs that the work is occurring at (ex. Training, Inventory Checkout)

    • 8700 Cameron Road - LOC19-013855

    • 8900 Cameron Road - LOC19-013895

By Location ID

Filling out Work Order fields

3. Begin typing Lead Technician name into the field for the search to activate and provide a list of users

  • Will only show a list of "Active" AMD employees

  • Begin typing Support Technician(s) name into the field for the search to activate and provide a list of users - OPTIONAL

  • Select Trouble Call Type (Problem Report) and use the drop-down to select the appropriate asset

  • LED Out

  • Communication Failure

  • Detection Failure

  • Digtess

  • Knockdown

  • Push Button Not Working

  • Signal Out or on Flash

  • Timing Issue

  • Visibility Issue

  • Other

Task Order

  • Begin typing Task Order(s) keyword or numbers for the search to activate and find the record

Reported By

  • Select Reported By and use the drop-down to select the appropriate record

  • Austin Transportation Staff

  • 311 Customer Service Request (311)

  • MMC

  • Other

CSR # Number

  • Begin typing CSR # number to locate the CSR record

By SR # Number

Moped Project

  • Begin typing Moped Project name into the field to locate the record - OPTIONAL

By Project Name

Work Description (Problem Details)

  • Enter in details for Work Description (Problem Details)

  • Ex. What are you working on, background information about the issue

Instructions & Comments

  • Enter in any Instructions & Comments for the technicians

Click Submit to create a work order

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