Sign Fabrication Work Order module

Sign Fabrication Work Orders

Go to Work Orders | Fabrication page

View new work orders that have been submitted in the New filter tab. Work orders on this tab are sorted by sign type: Custom – COA operational sign requests and retirement sign requests.

Click the “Details” icon button to review fabrication request details.

Review the information submitted by the Requester.

Click “Review & Assign” button

Review instructions and assign work order to Sign Shop staff that will be completing the fabrication request. Click “Submit” button.

Draft the sign as requested and convert to PDF or PNG.

Copy email address included by the Requester (you will need this to send the sign draft)

Click “Add Attachment” button to send draft to Requester for approval.

Select “Design Draft” as attachment type

Fill out “Note to Requester” field with information you would like to provide to the Requester. Add Draft Attachment and paste the copied Requester email into the “Email Recipient” field.

Click “Submit” button. This will send an email to the Requester to review the draft.

Example of email sent to Requester:

Attachment will be added to show that the design draft has been sent to Requester. Click “Details” button under the attachments to see the details that the Requester will see when clicking on link in email.

NOTE: If Requester approves via email/phone instead of through the link, we can update the approval status in this details page. Update approval by selecting “Yes” and clicking the “Submit” button.

Once the design is approved, work order status will move to In Progress.

When sign has been fabricated, fill out Time and Invoice Items with details on the sign that has been fabricated.

After these fields have been filled out and sign has been fabricated, click “Complete Fabrication & Prepare Invoice” button.

This button will move the work order status Fabrication Completed. An email will also be sent to the Requester notifying them that the sign is ready for pick up.

Example of email sent to Requester:

The next steps for invoicing will be completed by Christina Tremel at the end of each month. Christina will send the invoices in the Fabrication Completed status and will close out those invoices after sending them to Crystal.

Creating Sign Installation Work Order (following fabrication)

If Signs & Markings need to install the sign following fabrication, click “New Work Order | Signs” button.

This will create a blank maintenance ticket. To add information onto the ticket, Click “Edit Work Order” button.

Fill out required fields on this maintenance ticket

• Instructions and Comments

• Location Type

• Street Information

Click “Update Work Order” button.

Work Order will be in the Needs to be Issued status under the Work Order | Signs page.

Templates to send to Requesters

Template – When someone submits a fabrication request outside of the request form:

Thanks for contacting Austin Transportation’s Signs & Markings Division! We have a new process for submitting sign fabrication requests. Please use one of the links below, depending on if you’re requesting a retirement sign or other types of signage:

Retirement Sign Request Form: https://atd.knack.com/signs-markings#coa-retirement-sign-request-form/

Other Sign Request Form: https://atd.knack.com/signs-markings#coa-internal-sign-request/

Please fill out and submit the online form. The Sign Shop will be in contact with you via email if we need to discuss the details regarding the sign request. An automated email will be sent to you when the draft of the sign is ready for your approval. And once the sign has been fabricated, an email will be sent notifying you that the sign is ready for pick up! Please include FDU information in the form for invoicing purposes.