Provider | My Service Requests

Steps to Access Service Requests

1. Log into Shared Mobility Portal

Use your credentials to log in

2. Navigate to the Account Details

Go to the "Account Details" tab

3. View your Service Request

Click on "My Service Requests" to view all Service Requests assigned to your account.

Understanding the My Assigned Service Request Page

This page is specifically designed for providers and displays the status of Service Requests in three categories:

• New: Recently submitted Service Requests that have not yet been addressed

• In Progress: Service Requests currently being worked on. The status changes to "In Progress" when an activity, such as "Investigate Site," has been added

• Close (Resolved): Service Requests that have been completed. The status changes to "Closed (Resolved)" when activities like "Close Issue (Resolved)" or "Impound Device" have been recorded.