Micro-modal Service Request Workflow

Citizen Service Request workflow

1. Request Submission

Citizen submits request via Austin 311 app/phone/web

2. Request Routing

Request routed to Dockless mobility provider

3. Provider Action

Provider receives request via email and addresses request

4. Request Closure

Request updated and closed out

TPW Internal Service Request workflow:

1. Observation and Submission

Parking Enforcement Officer observes and issue and submits Micro-mobility Service Request request via Share Mobility Portal

2. Request Routing

Email sent to Dockless mobility provider

3. Provider Action

Provider receives request via email and addresses request

4. Request Closure

Provider updates request in Share Mobility Portal and service request is "Closed"