Provider | Closing Micro-modal Service Requests

1. Log into Shared Mobility Portal

2. Navigate to Account Details tab

3. Click My Service Requests to view provider Service Requests

• This page My Assigned Service Requests is specifically for Providers

4. Click the Details icon (far left column) to review Service Request information

5. Select Activity from drop down

• Investigate Site: have sent field crew to take action

• Contact Citizen: needed to contact a citizen

• Attach Image: Attaching image file format

• Attach File: Attaching other file format (.csv, .pdf, .doc/x)

• Repair/Replace: Conducted a maintenance activity

• Close Issue (Resolved): Activity to close service request

• Close Issue (Duplicate): Activity to indicate that the service request is a duplicate

If using the following statuses, the system will automatically update the service request status

• Investigate Site will update to "In Progress"

• Close Issue (Resolved) will update to "Close Issue (Resolved)"

• Close Issue (Duplicate) will update to "Close Issue (Duplicate)"

6. Enter additional details in the Note field (optional, but recommended)

7. Click Submit