> For the complete documentation index, see [llms.txt](https://atd-dts.gitbook.io/shared-mobility-portal/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atd-dts.gitbook.io/shared-mobility-portal/customer-action/perform-a-customer-action.md).

# Perform a Customer Action

1\. Use the email to navigate to the your [**My Application**](https://atd.knack.com/smrt#my-application/) page

2\. You maybe be required to log into your account first, enter your

* **Email Address**
* **Password**

And click **Sign In**

3\. Click on Details **icon** under "My Application" table, in the **Details** column

4\. Review notification banner

{% hint style="info" %}
*"Please review "**Review Comment**" fields under the "Required Documents" section of application. Once customer action is completed, must click "**Action Completed**" button to finalize."*
{% endhint %}

5\. Navigate to the "**Required Documents**" section to review the Review Comments from the TPW Shared Mobility staff reviewer.

6\. Complete the action required 

* `Ex. re-upload a required document`

7\. Click the [Attachment Instructions](https://atd.knack.com/smrt#attachment-instructions/) hyperlink above the table to learn more about how to attach files

* Click "remove" and Choose File to select a new attachment, select "Open"
* Click Submit to attach file

or

* Click inside the Attachment field cell
* When pop-up appears
* Drag file from folder into the pop-up window
* Click Submit to attach file

*8.* Click **Action Completed** button to resubmit the application

9\. Confirmation window will appear asking "Have you completed the customer action?"

10\. Click the **Yes** button to submit


---

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