Perform a Customer Action

1. Use the email to navigate to the your My Application page

2. You maybe be required to log into your account first, enter your

• Email Address

• Password

And click Sign In

3. Click on Details icon under "My Application" table, in the Details column

4. Review notification banner

"Please review "Review Comment" fields under the "Required Documents" section of application. Once customer action is completed, must click "Action Completed" button to finalize."

5. Navigate to the "Required Documents" section to review the Review Comments from the TPW Shared Mobility staff reviewer.

6. Complete the action required

• Ex. re-upload a required document

7. Click the Attachment Instructions hyperlink above the table to learn more about how to attach files

• Click "remove" and Choose File to select a new attachment, select "Open"

• Click Submit to attach file

or

• Click inside the Attachment field cell

• When pop-up appears

• Drag file from folder into the pop-up window

• Click Submit to attach file

8. Click Action Completed button to resubmit the application

9. Confirmation window will appear asking "Have you completed the customer action?"

10. Click the Yes button to submit