PEO | How to submit new Micro-modal Service Request form

1. Navigate to My Assignments

• Open the Parking Enterprise Portal (PEP) and go to the My Assignments section

2. Initiate a New Service Request

• Click + New SR | Micro-modal button

• Select + New SR | Micro-modal button

3. Photo Attachment Required

You will see a message appear on the top:

You MUST attach at least one photo to this service request. Please make sure all photo attachments are correct before submission.

4. Add a Photo

• Click on "+" icon under Image column

• Activate camera to take a photo or select photo gallery to add a photo

• To add more than one photo click the Add Photo(s) button on the top left of the page

5. Submit and Save

• Click Submit to proceed

• Click Save and Continue to finalize the submission

When a photo is added, the Save and Continue button will activate

6. Complete the Form

Fill out the form fields:

• Add Address: Enter the location

• Select Provider Name: Choose from the dropdown menu

  • Bird

  • Lime

• Select Complaint Type: Choose from the dropdown menu

  • Laying on ground/grass

  • Blocking sidewalk/driveway/ADA ramp

  • In the street Damaged device

  • Device in park area/private property

  • Device in water

  • Unauthorized area

• Select Device Type: Choose from the dropdown menu

  • Stand-up Scooter

  • Bicycle

  • Moped (street use only)

  • Sit-down Scooter

• Details: Enter additional details in the Details field

7. Final Submission

• Click Submit to send the complete service request

8. Confirmation Message

After submission, you will see a confirmation message

9. Next Steps

• You can choose to create a New Micro-modal SR or return back to My Assignments