Managing your Network Password

Your City of Austin Network Username and Password is used to access email, Windows computers, and more. For security purposes, it expires on a regular basis. There are a few ways to reset it.

Reset Your Password Yourself

You may get a prompt while using your computer to alert you that your password is about to expire. Click the message to go to the change password page.

You can also change your password at any time as long as you're logged in to your computer.

1. Click "Ctrl - Alt - Delete" and a window will pop up. Click "Change a password"

2. Fill out the next screen:

• Enter ID password

• Enter new password

• Confirm new password

• Password changed

Changing your password remotely

Connected to Citrix to your desktop from a personal PC

• Hit control-alt-end to send the control-alt-delete command to your remote pc

• Change the password.

Connected by NetMotion on device

• After changing the password

• Lock the laptop by hitting control-alt-delete then click Lock.

• After locking, unlock with your new password. (That should force the replication of the password to NetMotion)

Connected by NetMotion and remote into your desktop

• Log off your remote desktop first

• Change the password on your laptop

• Once changed, remote into your desktop and login with your new password.

NOTE: If you don’t change your password in the order mentioned above for that specific, NetMotion setup; you could Lock yourself out from the remote laptop.

If this occurs, you will have to bring your laptop into work and physically put on the network to recache your new password.

Password has already expired?

Please contact the CTM Helpdesk or Scott Reedy to reset if not prompted to change at login.

Get Help from CTM

If you've been locked out of your computer, call the CTM help desk at 512-974-4357 and they will provide you with a temporary password. You will be prompted to supply a new password when you log in.

NOTE: If you have NetMotion and your password expired, tell the CTM Helpdesk your password will have to be set to what it was when it expired in order to still be able to login to your local laptop.

Please tell the helpdesk that the “change at first login” flag cannot be set when resetting the password for those of you on NetMotion. You will get caught in a loop at login.