The provider has not submitted their application yet
This does not appear on the Reviewer Dashboard unless you filter for "All".
Needs Review
The provider has submitted their application and requires review by staff
This will be when an email is generated to the resource account
In Progress - Pending Action
When a reviewer has completed a review and needs a customer action to take place (ex. re-upload documents)
The reviewer will need to mark the:
Attachment Status,
Attachment Comment (optional)
Change Status
Add Reviewer Comment (where you can add custom text for provider) or
Send "Pending Action" Email (default response)
In Progress - Completed Action
The provider has re-uploaded their documents and re-submitted their application and requires review by staff
This will be when an email is generated to the resource account to require an initial review by staff
Pending Approval - Pending Action
When a reviewer has completed a review and needs a customer action to take place (ex. upload final submission documents)
The reviewer will need to mark the:
Attachment Status,
Attachment Comment (optional)
Change Status
Add Reviewer Comment (where you can add custom text for provider) or
Send "Pending Action" Email (default response)
Pending Approval - Completed Action
The provider has re-uploaded their surety bond and insurance documents and re-submitted their application and requires review by staff
This will be when an email is generated to the resource account to require a final review by staff
Pending Approval - Pending Payment
When a reviewer has completed the final review and needs a customer to make payment
Pending Approval - Permit Team
The provider has submitted their payment and requires review by permit team staff
You will want to keep the application in this status until you have added the permits to on the Provider page so that their Approval letter will populate
Approved
The reviewer has added the permits on the Provider page and would like the provider to view their Approval Letter
Expired
This status is when the application has not been submitted and reached an Approval state
Cancelled
The status when a provider has decided not to continue to purse a license application.
