| The provider has not submitted their application yet | *This does not appear on the Reviewer Dashboard unless you filter for "All".* |
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Needs Review
| The provider has submitted their application and requires review by staff | *This will be when an email is generated to the resource account* |
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In Progress - Pending Action
| When a reviewer has completed a review and needs a customer action to take place (ex. re-upload documents) |
The reviewer will need to mark the:
Attachment Status,
Attachment Comment (optional)
Change Status
Add Reviewer Comment (where you can add custom text for provider) or
Send "Pending Action" Email (default response)
|
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In Progress - Completed Action
| The provider has re-uploaded their documents and re-submitted their application and requires review by staff | *This will be when an email is generated to the resource account to require an initial review by staff* |
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Pending Approval - Pending Action
|
When a reviewer has completed a review and needs a customer action to take place (ex. upload final submission documents)
|
The reviewer will need to mark the:
Attachment Status,
Attachment Comment (optional)
Change Status
Add Reviewer Comment (where you can add custom text for provider) or
Send "Pending Action" Email (default response)
|
|
Pending Approval - Completed Action
| The provider has re-uploaded their surety bond and insurance documents and re-submitted their application and requires review by staff | *This will be when an email is generated to the resource account to require a final review by staff* |
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Pending Approval - Pending Payment
| When a reviewer has completed the final review and needs a customer to make payment | |
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Pending Approval - Permit Team
| The provider has submitted their payment and requires review by permit team staff | *You will want to keep the application in this status until you have added the permits to on the Provider page so that their Approval letter will populate* |
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Approved
| The reviewer has added the permits on the Provider page and would like the provider to view their Approval Letter | |
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Expired
| This status is when the application has not been submitted and reached an Approval state | |
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Cancelled
| The status when a provider has decided not to continue to purse a license application. | |
