Learn how to reset your City of Austin Network password remotely from a Mac using Citrix AnyConnect.
Get set up with a PC assigned to your Citrix profile. You may have to contact Scott Reedy for assistance with this step, but you'll need a PC assigned to your Citrix profile.
Log in to using your CoA username and password.
URL:Username:coacd\ + your last name and first initial. Ex: coacd\clarkem
Password: your CoA Network password (same as Outlook)
Click the Settings ⚙️ icon in the top right, then "Account Settings."
Click "Change password."
Fill out the Change Password form and click "OK."
Once you change your password in Citrix, immediately log out of AnyConnect. It is possible to lock yourself out because you are logged into AnyConnect with the old password at that time. You can reach out to Scott Reedy to unlock you if that happens.
There are a few special procedures and applications for City of Austin staff who want to work remotely using a Mac.
This documentation has not been updated since CTM updated their Mac policies and procedures.
Antivirus Software
Per the , all City-owned computers must have up-to-date virus protection installed and active.
The TrendMicro website has Mac installers and installation instructions . You will need the serial number in CTM's doc.
Network Access with Cisco Secure Client VPN (formerly Anyconnect)
You need to be on the City of Austin's internal network to access resources such as shared network drives, the HR Portal, and enterprise web applications like eCombs and eCapris. You can use Cisco Secure Client (formerly AnyConnect) to connect to the City's Virtual Private Network (VPN) when working remotely.
Installing AnyConnect
1. Download the installer by visiting .
2. Double-click the downloaded file to open the disk image, then double-click on AnyConnect.pkg.
3. When the installer opens, click "Continue," "Agree," and leave the defaults on for the installation type:
4. When prompted, provide the password you use to log in to your computer, and the installation will begin. It will take a few minutes to run.
5. Once told the installation has been completed successfully, click "Move to Trash" to delete the installer.
6. You should now see a Cisco folder in your Applications folder. Double-click on the Cisco Secure Client to open the application.
Using Secure Client
1. Open the application. In the empty field below "Ready to Connect," enter the IP address of the City's VPN server.
The IP address is sensitive information. Get it directly from your supervisor or another Mac user.
2. Click the "Connect" button.
2. A warning will appear. Do not check the "Always trust..." option and click "Connect Anyway."
A new browser window/tab will open and you will be prompted to login to the City of Austin SSO portal. Once complete, the browser window will close and your VP
Uninstalling AnyConnect
When troubleshooting your VPN connection, you may want to wipe all installs of AnyConnect and start fresh. You can use Uninstall AnyConnect, located in the Cisco folder in Applications.
Shared Drive Access
You must access the G Drive from the City of Austin Network. If you don't have a wired connection, .
1. From the Finder menu, select Go > Connect to Server.
2. Enter smb://coacd.org/dfs/ATD in the Server Address field and click "Connect."
3. You will be prompted for your City of Austin Network Username and Password. Once submitted, a Finder window will open to the G Drive.
