Open the Parking Enterprise Portal (PEP) and go to the My Assignments section
Click + New SR | Micro-modal button
Select + New SR | Micro-modal button
You will see a message appear on the top:
You MUST attach at least one photo to this service request. Please make sure all photo attachments are correct before submission.
Click on "+" icon under Image column
Activate camera to take a photo or select photo gallery to add a photo
To add more than one photo click the Add Photo(s) button on the top left of the page
Click Submit to proceed
Click Save and Continue to finalize the submission
When a photo is added, the Save and Continue button will activate
Fill out the form fields:
Add Address: Enter the location
Select Provider Name: Choose from the dropdown menu
Bird
Lime
Select Complaint Type: Choose from the dropdown menu
Laying on ground/grass
Blocking sidewalk/driveway/ADA ramp
In the street Damaged device
Device in park area/private property
Device in water
Unauthorized area
Select Device Type: Choose from the dropdown menu
Stand-up Scooter
Bicycle
Moped (street use only)
Sit-down Scooter
Details: Enter additional details in the Details field
Click Submit to send the complete service request
After submission, you will see a confirmation message
You can choose to create a New Micro-modal SR or return back to My Assignments