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PEO | How to submit new Micro-modal Service Request form

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1. Navigate to My Assignments

  • Open the Parking Enterprise Portal (PEP) and go to the My Assignmentsarrow-up-right section

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2. Initiate a New Service Request

  • Click button

  • Select + New SR | Micro-modal button

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3. Photo Attachment Required

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You will see a message appear on the top:

You MUST attach at least one photo to this service request. Please make sure all photo attachments are correct before submission.

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4. Add a Photo

  • Click on "+" icon under Image column

  • Activate camera to take a photo or select photo gallery to add a photo

  • To add more than one photo click the Add Photo(s) button on the top left of the page

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5. Submit and Save

  • Click Submit to proceed

  • Click Save and Continue to finalize the submission

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When a photo is added, the Save and Continue button will activate

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6. Complete the Form

Fill out the form fields:

  • Add Address: Enter the location

  • Select Provider Name: Choose from the dropdown menu

    • Bird

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7. Final Submission

  • Click Submit to send the complete service request

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8. Confirmation Message

After submission, you will see a confirmation message

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9. Next Steps

  • You can choose to create a or return back to

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  • Select Complaint Type: Choose from the dropdown menu

    • Laying on ground/grass

    • Blocking sidewalk/driveway/ADA ramp

    • In the street Damaged device

    • Device in park area/private property

    • Device in water

    • Unauthorized area

  • Select Device Type: Choose from the dropdown menu

    • Stand-up Scooter

    • Bicycle

    • Moped (street use only)

    • Sit-down Scooter

  • Details: Enter additional details in the Details field

  • + New SR | Micro-modalarrow-up-right
    New Micro-modal SRarrow-up-right
    My Assignmentsarrow-up-right