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Log into Shared Mobility Portalarrow-up-right
Navigate to Account Details tab
Click My Service Requestsarrow-up-right to view provider Service Requests
This page My Assigned Service Requests is specifically for Providers
Click the Details icon (far left column) to review Service Request information
Select Activity from drop down
Investigate Site: have sent field crew to take action
Contact Citizen: needed to contact a citizen
Attach Image: Attaching image file format
If using the following statuses, the system will automatically update the service request status
Investigate Site will update to "In Progress"
Enter additional details in the Note field (optional, but recommended)
Click Submit
Repair/Replace: Conducted a maintenance activity
Close Issue (Resolved): Activity to close service request
Close Issue (Duplicate): Activity to indicate that the service request is a duplicate
Close Issue (Duplicate) will update to "Close Issue (Duplicate)"
