Micro-modal Service Request Workflow
Citizen Service Request workflow
1. Request Submission
Citizen submits request via Austin 311 app/phone/web
2. Request Routing
Request routed to Dockless mobility provider
3. Provider Action
Provider receives request via email and addresses request
4. Request Closure
Request updated and closed out
TPW Internal Service Request workflow:
1. Observation and Submission
Parking Enforcement Officer observes and issue and submits Micro-mobility Service Request request via Share Mobility Portal
2. Request Routing
Email sent to Dockless mobility provider
3. Provider Action
Provider receives request via email and addresses request
4. Request Closure
Provider updates request in Share Mobility Portal and service request is "Closed"