Citizen submits request via Austin 311 app/phone/web
Request routed to Dockless mobility provider
Provider receives request via email and addresses request
Request updated and closed out
Parking Enforcement Officer observes and issue and submits Micro-mobility Service Request request via Share Mobility Portal
Email sent to Dockless mobility provider
Provider receives request via email and addresses request
Provider updates request in Share Mobility Portal and service request is "Closed"