# Provider | Closing Micro-modal Service Requests

1. Log into [Shared Mobility Portal](https://atd.knack.com/smrt#home)
2. Navigate to **Account Details** tab
3. Click [**My Service Requests**](https://atd.knack.com/smrt#my-service-requests/) to view provider Service Requests&#x20;

* This page **My Assigned Service Requests** is specifically for Providers&#x20;

<figure><img src="https://3285305486-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH6woofK7mLbt4Icic2Ta%2Fuploads%2FylVKyb0rMyDu67kKaPyJ%2Fimage.png?alt=media&#x26;token=880535ba-ac38-442b-ab34-565d97051ea5" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3285305486-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH6woofK7mLbt4Icic2Ta%2Fuploads%2Fy7pekNvX1O6MQL7DXWIu%2Fimage.png?alt=media&#x26;token=d6f14da9-293a-4e83-884c-342bf08d198d" alt=""><figcaption></figcaption></figure>

4. Click the **Details** icon (far left column) to review Service Request information
5. Select **Activity** from drop down

<figure><img src="https://3285305486-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH6woofK7mLbt4Icic2Ta%2Fuploads%2FKVE2RWX0hDKZb2jvdAOz%2Fimage.png?alt=media&#x26;token=370ad64e-28bd-479c-80dc-5a24196cbf75" alt=""><figcaption></figcaption></figure>

* **Investigate Site:** have sent field crew to take action
* **Contact Citizen:** needed to contact a citizen
* **Attach Image:**  Attaching image file format
* **Attach File:** Attaching other file format (.csv, .pdf, .doc/x)
* **Repair/Replace:** Conducted a maintenance activity
* **Close Issue (Resolved):** Activity to close service request
* **Close Issue (Duplicate):** Activity to indicate that the service request is a duplicate&#x20;

{% hint style="info" %}
*If using the following statuses, the system will automatically update the service request status*

* ***Investigate Site** will update to "**In Progress**"*
* ***Close Issue (Resolved)** will update to "**Close Issue (Resolved)**"*
* ***Close Issue (Duplicate)** will update to "**Close Issue (Duplicate)**"*
  {% endhint %}

6. Enter additional details in the **Note** field (optional, but recommended)
7. Click **Submit**

<figure><img src="https://3285305486-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH6woofK7mLbt4Icic2Ta%2Fuploads%2FhYgRW5cN6d5X0jzoyrg2%2Fimage.png?alt=media&#x26;token=dc7c4d4a-a089-478e-9c02-dd13fa869ad8" alt=""><figcaption></figcaption></figure>
