# Common Terms

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[Maximo Resources SharePoint](https://cityofaustin.sharepoint.com/sites/MaximoResources/SitePages/Home.aspx)
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### Maximo Terms

| Term         | Definition                                                                                                                 |
| ------------ | -------------------------------------------------------------------------------------------------------------------------- |
| Maximo       | is an asset and work order management system that helps you track, assets, work efforts and forecast labor and materials.​ |
| EzMaxMobile  | is a mobile Maximo platform for field operations for using tablet and smart phones                                         |
| Start Center | This is the main screen when you log into Maximo and see the various data/work order portlets.                             |
| Portlets     | Displays the results of a saved query in either a list or chart format                                                     |
| Report       | Collection of data from work orders and service requests that support performance measures                                 |

### Service Request Terms

| Term                         | Definition                                                                                                          |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------- |
| 311 SR Service Requests (SR) | A citizen generated work request                                                                                    |
| Flex Notes                   | This is a component of the Service Request. It's the fields that 311 agents ask citizens about the service problem. |
| Service Address              | Physical street address. This information is used to help crews find the general location of a work order.          |
| Location                     | A place where assets may be installed or where work may be performed.                                               |
| Work Log                     | Comment field to provide a statement of work performed                                                              |

### Work Order Request Terms

| Term              | Definition                                                                                                                     |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| Work Order (WO)   | Record used to track the work that is performed                                                                                |
| Service Address   | Physical street address. This information is used to help crews find the general location of a work order.                     |
| Location          | A place where assets may be installed or where work may be performed                                                           |
| Asset             | A physical piece of equipment or infrastructure that is owned or maintained by the City                                        |
| Actuals           | <p>Area where Labor, Material, Tools associated to a work order are entered as well as how long </p><p>and much are used. </p> |
| Work Log          | Comment field to provide a statement of work performed                                                                         |
| Failure Reporting | This is used to document the problem, cause and the remedy of the work order                                                   |
| Specifications    | This is an area that tracks detailed work related information (ex. How many lane miles was worked on?)                         |
| Flex Field 2      | This is a field in the specifications used for "transferring" work from one group to another.                                  |
