> For the complete documentation index, see [llms.txt](https://atd-dts.gitbook.io/tpw-staff/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://atd-dts.gitbook.io/tpw-staff/phone-resources/checking-voicemail-or-coa-phones.md).

# Checking Voicemail | COA phones

**Instructions**

For all **Avaya** phone users.

**Assumptions:**

* Your voice mail is on the Avaya Aura Messaging System, (512) 974-9410
* You know your 5-digit voice mailbox (*ex. 4-4079*)
* You know your 6 to 15-digit voice mail password

## **Steps:**

### Accessing your voice mail from YOUR **WORK PHONE**, do the following:

* Press the MESSAGE button on your work phone or dial x49410
* When prompted for a password, type your password and then press #

### Accessing your voice mail **from ANOTHER COA WORK PHONE**, do the following:

* Dial x49410
* When prompted for a password, do not enter your password plus #, instead just press #
* Enter your 5-digit mailbox extension and then press #
* Enter your 6 to 15-digit voice mail password and then press #

### Forgot voicemail password? 

Call CTM **512-974-4357**

* They will provide you a temporary voicemail password
* When you try to log into your voicemail, enter the temporary  password and press #
* It will prompt you to change your password *(It should be 6 digits in length)* 
* Enter new voicemail password
* Enter your new voicemail password to confirm (Password will be changed)

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