IT Service Requests

DTS Service Request

DTS Service Request Form

This form is submitted to the Austin Transportation Department's Data & Technology Services (DTS) team.

CTM IT Support

CTM Service Desk IT Support Form

• This form is submitted to the Communication and Technology Department.

• This link will take you to a login page. Sign in with your COACD credentials (city email address and the password you use to login to the COACD network).

• Click on Service Catalog.

• This will take you to a list of forms. If you are not sure which form to select or none of the forms address your need, select the Service Desk IT Support Form.

• If you know which group in CTM should be assigned this ticket, you can mention that in the Description part of the form.

• After submitting this form, you should get a confirmation that you filled out this form in your email.